Exceed Floor & Home at 5186 Northwest Highway, Crystal Lake, Illinois.

I am more than disappointed and angry about our experience with Exceed flooring. I will never recommend them, and I will caution those I learn want to use them. We bid/purchased a certificate they donated to a charity event we attended. We were set up for measure & inspection of flooring. I took off work and she never came and no one called. Later I was told due to weather she was unable to come. After reschedule, I said I understood, & moved past that. Going to the show room I was unable to find any tile in their “in stock” that offered enough for my room. They offered to honor 1/2 of the certificate for “ordered” tile and materials. I didn’t use other parts of the certificate as it was not offered “CAM” drawings for example. Once I ordered tile I went in and paid the difference. I was then told by Kim (front desk sales) that they would let me know that week the date for install. Never heard anything, so I called several times to follow up and confirm a date finally. A time was never given to me, even up to the actual day installer was to arrive. I had to call again to make sure he was even coming. Installer took up my old tile and removed all my trim and 1/4 round? When I spoke to the store about this they stated he could not put it back until cabinets were installed. Long conversation, but I was confused, but trusted them to know what they were talking about. Installer then told me my trim was bad and I needed new trim. I argued and said that should not be the case and it was expensive oversized trim that matches the rest of the house. Move to couple days later and he tells me he needs to level floor and he can not lay my tile in the direction it is meant to be laid due to my floor being unlevel. Talked to owner he came out told me he would figure it out. Called to tell me they would do it for an additional $1500. We said no. We already paid over $3000. This is a laundry room! He said I need to pick out different tile. I told him I was concerned now that I only have subfloor in the room w/staples or something sticking up which could injure my children or pets, & they left my washer & dryer in my kitchen. He said to come to store. I did. We picked out new tile and he said it was a rush. He could have it the next week and would have installer come before it arrived and would start the under layment & other stuff so it was ready & would be done by end of week. Then said not to worry about anything they would take care of it Even apply more of certificate to cover any overage of new tile and would not charge restocking fee for other tile. I was standing at the counter. He told me to go ahead & go they would take care of everything. So I did (this was Friday). I get call over the weekend from Kim telling me I owe more money & I have to sign off on it. I state how wrong and ridiculous this is, and I would talk to owner again on Monday. She then let’s me know either on Monday or Tuesday she has not even ordered the tile because I might get a different installer, and that I have to pay and sign before she will order it. Unbelievable! Emails back and forth we say just get our floors in do what they ask and have to wait until the following week to have the floor finished. We have had to push cabinet install and painter back because of floor. (Booked another month out now!) Kim sends email asking for $400 final payment. I state they still needs to finish the job. He never put the trim back up. She states that I told him to take it off and it was not something he should do according to the bid. Only to take off 1/4 round, and he won’t put it back tells me I can hire a carpenter to put it back up! They will credit me $72.00. I NEVER told anyone to take our trim off. Why would I tell him to take my trim off. So here we go again. I tell her & the owner in an email response I never said that. I had a conversation with them about this in the beginning. The installer also cut tile on our epoxy garage floor and ruined it. I sent them those pictures as well. Consumer fraud.